Days to process order:

All orders will be processed in 1-3 business days, excluding holidays.

Shipping:

Costs are flat rate per item and includes insurance coverage. The most typical shipments are sent via UPS, although FedEx or USPS may also be used if necessary.

Lost, Stolen, or Damaged Packages/Pieces:

Should any of your pieces arrive damaged or broken, please contact me immediately. In order to initiate the claim process detailed photos of the outer box, inner packing material and damaged item will be required in order to provide compensation. Lost or stolen packages will also require a claim to be processed, please contact me immediately if you suspect this may be the case for your package.

Returns:

If for some reason you are unsatisfied with your item(s), you may request a refund within 1(one) week of receiving your order. After the 1(one) week after delivery time has elapsed, all refund requests will be denied. To request a refund please send me a message explaining your reason for wanting a refund. The buyer is responsible for return shipping costs of the item(s). Once the item(s) have been received back in possession of KMY Jewelry Designs, AND the item(s) have been deemed in the same physical condition as when originally shipped, the refund will be processed to the buyer.